Returns & Refunds
Returns & Refunds
The short version
30 days from delivery to change your mind. If the piece is faulty, damaged, not as described or not what you ordered, we pay the return shipping and you choose a replacement or a full refund. We never charge a restocking or handling fee.
Something is wrong with the piece — faulty, damaged or not as described
Email support@noah-glow.com with your order number, a description of the problem and photographs of the piece and of the outer box. We will reply with what happens next.
- You choose between a full refund and a replacement. We do not make that choice for you.
- We pay the return shipping, and we refund the shipping you paid on the original order in full.
- You do not need the original box to make a claim.
- Glass that arrives chipped or cracked is replaced or refunded on the strength of a photograph. We do not ask you to ship broken glass back to us.
Damaged in transit, or the wrong piece arrived
Email support@noah-glow.com with your order number and photographs of the piece and of the outer box as soon as you can, ideally within 7 days of delivery. Telling us early helps us claim against the carrier, but it is not a condition of getting your money back. We arrange a replacement or a refund at no cost to you.
Order not delivered
If tracking has not moved for 10 business days past the delivery window on our Shipping page, email support@noah-glow.com. We will trace the parcel and, if it cannot be found, replace the order or refund you in full.
Order not shipped on time
Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship inside the window stated on our Shipping page we must offer you a revised date or a prompt refund, and the choice is yours. Ask for the refund and it goes back to your original payment method; you do not have to accept a credit, a voucher or a substitute item.
Change of mind
Separately from everything above, we accept a return if you simply change your mind. These are its terms:
- Tell us within 30 days of delivery that you want to return the piece.
- The piece must be in unused condition, with its packaging intact.
- The cost of shipping the piece back to us is yours, and we recommend a tracked, insured service — until it reaches us, it is your parcel.
- Once we receive and check the piece we refund what you paid for it in full, in full. No restocking fee, no handling fee, no deduction.
Our voluntary warranty — in writing, as the law requires
The change-of-mind policy above and the repair, replacement or refund we offer on a faulty piece are given by Takeover Enterprises LLC, trading as Noah Glow, of 30 N Gould St Ste R, Sheridan, WY 82801, USA, contactable at support@noah-glow.com. What it covers: any piece bought from this website that arrives faulty, damaged, not as described or not the piece you ordered, and — as a courtesy — any piece you simply changed your mind about on the terms set out above. Who pays: we pay the cost of a return where the piece is faulty, damaged in transit, not as described or sent in error, including the return shipping and the original shipping; you pay the cost of shipping a piece back on a change-of-mind return. Duration: 30 days from delivery for a change of mind; for a faulty or misdescribed piece, as long as applicable state law allows. You are never charged a handling or restocking fee. This written warranty does not take away any implied warranty, or any other right or remedy, that state or federal law gives you.
How to start a return
Do not ship anything back before you contact us; a parcel we are not expecting can go astray. Email support@noah-glow.com with your order number and which piece you want to return. We reply with the return address that applies to your order and confirm what happens next in writing. Our returns are handled through our fulfillment partner, so the return address is not the registered address below.
Refunds
We approve or decline a return within 5 business days of receiving the piece and tell you either way. Approved refunds go back to the payment method you used, within 10 business days of approval. How quickly the money then appears is up to your bank or card issuer.
Exchanges
We do not swap one piece for another directly. Return the piece under this policy and place a new order for the one you want.
If you are not happy with how we handled it
Email support@noah-glow.com and say so. We acknowledge complaints within 5 business days and answer in substance within 14 days. If we cannot resolve it between us, you can file a report with the Federal Trade Commission at reportfraud.ftc.gov, or with the Attorney General of your state.
Company details
Trading name: Noah Glow
Legal entity: Takeover Enterprises LLC
Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@noah-glow.com
Noah Glow is a trading name of Takeover Enterprises LLC, a limited liability company incorporated in the State of Wyoming, United States of America. We sell online only. We have no shop or counter you can visit, and no telephone line; email is the only way to reach us. The registered address above is an administrative address, not a shop and not a returns address.
Last updated: October 15, 2026
